UPDATES-12-30-18

For those of you who are aspiring to be self actualized anti-bully BullCrap Busters, it is just as important to COMPLIMENT an individual who does the right thing, as it is to CRITICIZE an individual who does the wrong thing. By supporting those INDIVIDUALS who make our business world better we all ensure that the economy that we all live in thrives instead of merely survives or dies.

On July 18 and July 20, 2018, I made a couple of orders for clothing items from the United States to be shipped via a courier called Aramex to Israel. But the parcels did not ever reach their destination, which was the town of Karmiel where I live.

The first package ended its journey on July 25, 2018, at a post office in Tel Aviv where Aramex claimed that it was “delivered” to my spouse “Michael Laham”.

If the reader is interested in viewing the online tracking record for the July 25, 2018 parcel then please go to the following hyperlinks at www.bullcrapbusters.com:

01A Borderfree

01B Aramex

The second package ended its journey on August 2, 2018, at a post office in Tel Aviv where Aramex claimed that it was “out for delivery” to my spouse Michael Laham.

If the reader is interested in viewing the online tracking record for the August 2, 2018 parcel then please go to the following hyperlinks at www.bullcrapbusters.com:

02A Borderfree

02B Aramex

There was just one problem. The city of Tel Aviv is about 65 miles away from the town of Karmiel. So, unless Scottie beamed my husband up into Captain James T. Kirk’s USS Enterprise and transported my husband from here to there, no way was my husband able to retrieve these parcels.

According to the merchant the solution regarding Ara-mess (typo intended) was for me to contact Borderfree – the shipping company that acts as a liaison between the merchant and the courier.

Believing that the parcels were now irretrievable and I no longer trusted Aramex being that they lied that I had received one of the packages and that the other package was being delivered to me, I contacted Borderfree at their phone number of 1212-299-3555 and requested Borderfree to cancel these two orders.

However, none of the staff at Borderfree in the Dublin Ireland office were willing to do so. They explained to me that their policy was not to cancel any orders that were already shipped. Never mind that both orders were now for all practical purposes…lost.

Disgusted with Aramex’s lack of professionalism and performance I was not willing to give up. I decided to make one final attempt to get the “lost” orders cancelled. This time I reached the New York Borderfree office. The voice at the other end of the receiver said, “Hello this is Yasmin at Borderfree. How may I help you?” Initially, I thought I reached a manager, she sounded so professional. Yasmin was caring, helpful, informative, patient, and polite. But most importantly, she took care of my wants and my needs as a customer. Not only was she willing to cancel both orders, instead of making me wait until Aramex re-routed both packages to Borderfree, she promptly within 24 hours issued me a refund on both of the packages for the merchandise costs and the for the shipping fees. Good old fashion customer service is rare these days.

On January 15, 2019, I made an order for clothing items from the United States. I chose it to be shipped via Postal Service. Nonetheless, as fate will have it, the merchant made an error and shipped my order via Aramex to Israel. What followed was Daja vu. It was like watching a soap opera re-run on television. The parcel did not ever reach its destination, which was the town of Karmiel where I live.

The package ended its journey on January 30, 2019, at a post office in Tel Aviv where Aramex claimed that, “The customer could not be reached. Contact details required from customer.”

If the reader is interested in viewing the online tracking record for the January 30, 2019 parcel then please go to the following hyperlinks at www.bullcrapbusters.com:

03A Borderfree

03B Aramex

“Contact details required from customer”. Yeah! No kidding! Being that I was expecting Israel Post to deliver my package I gave as my shipping address to the merchant my post office box address versus my residential address. Aramex is a courier. So there is no way Aramex can stuff my parcel in my post office box. It just won’t fit! And never mind that Aramex has no key access to my post office box, either.

I contacted Borderfree at their phone number of 1212-299-3555. But this time I requested to speak to Yasmin. Borderfree transferred me to her. I was a bit nervous being that this was going to be the second time I was going to have to cancel an order. Good old fashion customer service is rare these days, especially when the same shipping incident happens twice! To my utter surprise Yasmin exhibited the same professional demeanor of being caring, helpful, informative, patient, and polite. And most importantly, she took care of my wants and my needs as a customer. She promptly cancelled my order and issued me a refund on the package for the merchandise cost and for the shipping fee.

I truly believe that if it wasn’t for YASMIN BRISITA I will not have ever received any refunds for the packages that Aramex lost.

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